MacOS users: grant apps access to your camera & microphone On Windows: close down all browser windows.On Mac: press 'Command' + 'Q' on the keyboard to perform a hard quit.Ensure you have 'Allow' selected for both camera and microphone.Select Site settings (or Site permissions, if using Edge as your browser).Click on the lock icon next to the website URL.Check that both Vidyard and the website that you're trying to record from are not listed under the blocked section.Īlternatively, return to the webpage where you're attempting to record.Ensure that your Camera and Microphone both have Ask before accessing set to ON.

Select Settings > Privacy & Security > Site Settings.

Open the menu (the three dots ⋮) in the top, right-hand corner of your browser.

You can make these changes in your browser's site settings. Make sure your browser has permission to use your camera and microphone.

✅ Click Disable HD recording in your Vidyard extension settings.

✅ Reload or re-add the browser extension.

If your cam and/or mic do work during the test, then the problem is likely within Vidyard.

✅ If you're using an external camera/mic, check for software driver updates from the manufacturer.✅ Check your browser's cam and mic permissions.If your camera and/or mic do not work during the test, the problem is likely with your browser settings or your device locally. Use this link to test your camera & microphone. You can use the Vidyard cam and mic test to help isolate the problem.

The following video shows you how to do some basic troubleshooting steps to resolve problems with your camera and microphone. Audio problems? Camera not working? Try these steps to resolve the problem!

Zoom install not allowing camera